How do I check the current status of my orders?
You can review the status of your orders and other related information in the 'My Account' Section, In the My account page click on the view your order link the view the status of all your orders.
When and how can I cancel an order?You can cancel your order before it reaches the "Order Shipped" state. To cancel, go to my account and cancel the order.
What do the different order status mean?
Pending: Your order has been placed successfully and we are waiting for authorization from the payment gateway in case of Prepaid.Processing: Authorization has been received from the payment gateway and your order is being processing. and in case of COD your order is successfully verified .Shipped: Your order has been shipped by us and is on its way to the location specified by you for delivery.Complete: your order has been successfully delivered.Order Cancelled: Mail us and call us. Returned: mail us and call us.
What are the delivery charges?Delivery charge varies with the order weight and selected shipping method (air and weight)
Are there any hidden costs (sales tax) on items sold by sellers?No. There are zero hidden charges when you make a purchase on modernwalas.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Order does not/cannot ship to my area. Why?Whether your location can be serviced or not depends on the availability of reliable courier partners in your location
Does modernwalas.com deliver internationally?As of now, modernwalas.com doesn't deliver items internationally.
What is the estimated delivery time?Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.Estimated delivery time is dependent on the following factors
- Product's availability with us.
'In Stock'For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available).'Out of Stock'Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.Pre-OrderWe are manufacture all this product. But we manufacturer on quantity base only.Why does the delivery date not correspond to the delivery timeline mentioned?It is possible that us or our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and we do not work on Sundays and this is factored in to the delivery dates.
- The destination to which you want the order shipped to and geographical location of us.
I need to return an item, how do I arrange for a pick-up?Returns are easy. visit your account on modernwalas.com and place the return request for the particular order or order item.Wherever possible modernwalas.com Logistics will facilitate the pick-up of the item. In case the pick-up cannot be arranged through modernwalas.com, you can return the item through a third-party courier service. Return fees are borne by us.